Frequently Asked Questions

Heating & Cooling

The average lifespan of well maintained units are 10-20 years.

The average lifespan of a heat pump is 15 years.

It's recommended that you clean your unit's filter every 1-3 months to maintain optimal performance.

If your units are reaching the end of its lifespan or racking up costly repair bills, it will typically be more cost-effective to replace the unit.

You can try our quick trouble-shooting tips for common problems. However if the issue is more complex, we recommend contacting us for repair services to avoid injury or damage to your home.

The total cost depends on the unit's brand, model, and your home size. We have a variety of products so you can have a range of products to choose from depending on your home and budget. Contact us today for a free quote!

Water Heating

There are 2 main types of water heaters. Standard tank water heaters: The water is heated in a tank when you turn on the tap. Tankless water heaters: The water is heated by your pipes as it travels. Fuel source is also a distinguishing factor as some units are powered by gas while others by electricity.

Tank water heaters last for 10-15 years. Tankless water heaters last for up to 20 years.

The total price, including installation, will vary depending on the type of water heater, brand and model you choose. Standard tank water heaters cost less to install however tankless water heaters can save your home money by being more energy-efficient. Contact us for a quote today!

We don't recommend conducting repair work on your water heater, especially gas fueled water heaters as it can cause injury or fire. You can check out some of our quick troubleshooting fixes above. If the issue continues or is more complex, please contact us immediately for assistance.

If your water heater is reaching the end of its lifespan and is racking up expensive repair bills, you should consider replacing it with a new unit.

The installation time can range from 3 hours to 8 hours depending on the tank you're installing. Tankless water heaters will take longer to install than standard tank water heaters.

Smart Home

Smart thermostats are a great way to add convenience and savings to your home. You can easily manage the thermostat and temperature using the app to keep your home at your desired temperature.

Smart thermostats can automatically adjust to your schedule, making sure to only heat and cool your home when necessary.

We recommend checking your specific heat pump model's compatibility however your thermostat should still work perfectly fine with a heat pump. Your heat pump's performance can even be enhanced with the addition of a smart thermostat since it can automatically switch the heating and cooling modes.

Yes, a smart thermostat is a great way to reduce your energy bills since it can automatically adjust the temperature based on your schedule.

We'd recommend hiring a professional to install your smart thermostat as there is a lot of wiring involved. Contact us and we can get you started with a free quote!

Smart thermostats can typically last for 10 years.

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Polaron Comfort, a subsidiary of Polaron, focuses on delivering full turnkey HVAC solutions that includes financial planning, installation, and professional maintenance. Polaron holds the distinction as Canada’s most trusted clean energy company and has helped over 12,000 households make energy efficient upgrades since 2013. We have a dedicated team that works endlessly to ensure that every step of the process is accomplished with care and precision. Polaron Comfort takes pride in providing our clients with the highest quality HVAC products that guarantee savings.

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Head Office

3761 Victoria Park Ave. Unit 9Scarborough, Ontario M1W 3S2

Nova Scotia Office

75 Akerley Blvd, Unit 115A, Dartmouth, Nova Scotia B3B 1R7

Prince Edward Island Office

423 Mt Edward Rd, Charlottetown, PEI C1E 2A1

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